Free

Certification in Hotel Industry Analytics (CHIA) - Online and Exam

Get INSTANT access to the Certification in Hotel Industry Analytics (CHIA):

  • Online Course

For professors/instructors, we grant a “CHIA Authorized Instructor” certificate to the professor after their first class completes the training and exam.  They do not receive the regular CHIA certificate.

Important Note: We provide free Train-the-Trainer (TTT) sessions for professors, PhD students who are teaching classes, and Teaching Assistants. 

If you are not one of these, please return to the previous prompt and select “I am a student” or "I am a industry professional"

What People Are Saying:

I have over ten years of experience with CHIA as a certified instructor. I look forward to the training sessions with the new students each semester. It is gratifying to see their interest grow during the workshops and when they realize that numbers can tell a story. The certificate is an excellent asset on the students’ CVs when applying for internships or positions around the globe, as numerous hospitality companies worldwide use the STR reports and information taught during the certification. As an instructor, I appreciate the up-to-date information in the teaching material. The content is easy to work with, with clear explanations, many examples and exercises.

Christina Tavares | Senior Lecturer, Hospitality Business School Ecole hôtelière de Lausanne (EHL)

As a faculty, we felt that CHIA knowledge and certification were required knowledge for our graduates. As such, we added the CHIA material in our lectures and the certification to a required Hospitality Revenue and Profit Optimization course. All of our graduates will be exposed to the CHIA training and take the CHIA certification exam. Our industry advisory board is thrilled with this requirement. We have had several graduates that have entered the hotel industry communicate with us that they frequently are involved in meetings that discuss STAR Reports on their first day on the job, and they appreciate being able to understand the reports and contribute to the discussion. It makes a tremendous impression when a new employer assumes that a new graduate knows nothing about STAR Reports and they are able to contribute from day one.

Daniel J. Mount | Associate Professor, School of Hospitality Management Pennsylvania State University

CHIA training is a required part of my core course here at Cornell; I'm happy to say that we have hundreds of students complete the training and receive their CHIA certification each year. The content and knowledge learned is directly applicable to the industry. Students also develop critical thinking skills that will serve them well in virtually any field.

Dave Roberts | Lecturer, Nolan School of Hotel Administration SC Johnson College of Business Cornell University

The School of Hospitality Leadership at East Carolina University has been part of the Certification in Hotel Industry Analytics (CHIA) since the pre-pilot days. The integration of the exam and its corresponding materials has enhanced the professional recognition of our students and supported them in their job searches. The CHIA material is integrated in my own class focusing on financial management and has assisted students in handling more complex problems. They strengthen their decision making skills by focusing on the interpretation of data. The CHIA program integrated with ECU academics and combined with industry experience has been a positive addition to student education and professionalism.

Robert O'Halloran, Ph'd. | Professor and Director, SHL East Carolina University